🔄 Return & Refund Policy – Kitchli
Effective Date: 10th-July-2025
At Kitchli, we strive to ensure you’re fully satisfied with every purchase. However, if something doesn’t go as expected, here’s how we handle returns and refunds.
✅ Return Eligibility
You can request a return if:
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The item is damaged, defective, or incorrect.
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The return is requested within 7 days of delivery.
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The item is unused, in original condition, and includes all packaging, tags, and accessories.
Note: Some items such as perishables, hygiene-related products, or personalized items may not be returnable.
🚚 Return Process
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Email us at accounts@kitchli.com or call +91-93212 20002 within 7 days of receiving your order.
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Attach clear photos of the issue (if damaged/defective).
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Our team will verify and approve the return if it meets the conditions.
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A pickup will be arranged, or you’ll be guided to return the item yourself.
💰 Refunds
Once your return is received and inspected:
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You’ll be notified about the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days via the original payment method.
If you haven’t received a refund yet, check your bank or payment app. Still nothing? Contact us at accounts@kitchli.com.
🔁 Exchanges
We offer free exchanges for eligible items if you need a replacement (same product only).
❌ Non-Returnable Items
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Items marked “Final Sale”
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Used, washed, or altered products
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Items returned without original packaging or past the return window
📝 Cancellations
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You may cancel your order before it is shipped. Once shipped, the return process will apply.
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In case of prepaid orders, cancellation refunds will be issued within 3–5 business days.
🧾 Contact Us
Have a return or refund query?
Kitchli Support Team
📧 Email: accounts@kitchli.com
📞 Phone: +91-93212 20002