🚚 Shipping Policy – Kitchli

Effective Date: 10th-July-2025

At Kitchli, we’re committed to delivering your kitchen essentials safely and swiftly. Below is everything you need to know about our shipping process.

📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • Once your order is confirmed, you’ll receive an email with your order details and tracking number.

  • In case of delays due to high volume or logistics issues, we’ll notify you via email or phone.

🚛 Shipping Rates & Delivery

  • Standard Shipping (3–7 business days): ₹49 or Free on orders above ₹999

  • Express Shipping (1–3 business days): ₹149 (Available in select cities)

Delivery times may vary depending on your location.

🌍 Delivery Locations

We currently ship across India.
If your pin code is not serviceable, we will notify you and refund the payment if already made.

📦 Tracking Your Order

  • Once dispatched, you will receive a tracking link via SMS or email.

  • You can also track your order directly from your Kitchli account under the “My Orders” section.

🚫 Delivery Issues

  • If you are unavailable at the time of delivery, our courier partner will attempt a re-delivery up to 2 times.

  • If undelivered after multiple attempts, the product will be returned, and a refund (minus shipping charges) will be processed.

❗ Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos at:

📧 accounts@kitchli.com
📞 +91-93212 20002

We’ll arrange a replacement or refund promptly.

📬 Contact Us

For shipping-related queries, feel free to reach out:

Kitchli Support Team
📧 Email: accounts@kitchli.com
📞 Phone: +91-93212 20002